In the event of a refund for any reason, it will be made only 15 days later (except for special exceptions), that is to say when the package will be returned to the sender. The amount will be returned to the account that has been debited.
Delivery and Returns
Returns & Exchanges
Return and cancellation rights
You have a full refund right under the Consumer Purchasing Act for 15 days after receiving your order. The right of withdrawal applies even if the goods are for sale. Attached is the return form for all orders, which must be used. Upon return, the item must be unused, labels must be affixed and the item must be returned in its original packaging.
The right of withdrawal cannot be used as a hygienic cause which cannot be resold. Please note that earrings, tights, lingerie and the like cannot be returned / exchanged.
Refunds
Delivery
Delivery of the package within 24 hours in Switzerland and 13 days at the latest for international countries. Please note, count from the time your order was taken over by the company and not from the time you placed it.
Track my order
You are normally expected to receive all contact details (the reference, the address of the post / relay point) by email as soon as your order is sent by the company and not as soon as your order is placed because your order may not have been picked up directly so please wait for the pickup confirmation email.