General conditions of sale and use

These general conditions of sale apply and govern all orders placed via the site Any order within the online store requires consultation and implies prior acceptance of these general conditions..

These general conditions of sale can be modified at any time by Flow Fashion.

Product descriptions


Product information is based on information provided by suppliers. Every effort has been made to ensure the accuracy of product information. However, this information does not constitute a guarantee on the characteristics of the products. Any errors or omissions can only be accidental.s.

The photographs and descriptive images are presented for information only and cannot guarantee a perfect similarity with the products sold, in particular with regard to sizes, materials and colors. Differences in colors and finishes may occur without Flow Fashion being held responsible. Differences in colors may be related to screen types and settings. For any questions, the customer is encouraged to contact Viva Frida..

Product availability


Flow Fashion reserves the right to modify the range of products offered. Some offers may have a limited validity period, which will be indicated for each product or range of products. Flow Fashion undertakes to honor orders received on the website within the limits of available stocks. Exceptionally, an advertised product available on the site could be unavailable after final registration of the order. If, despite the vigilance of the online store, certain items are no longer available, the customer will be notified by email as soon as possible. The order will be automatically canceled and refunded at the latest within 15 days of payment of the amount paid, unless the customer expressly wishes to transfer his order to a substitute product recommended by Flow Fashion..

No penalty will be applied for such a cancellation of an order, as the shortage of stocks cannot under any circumstances engage the responsibility of Flow Fashion. No cancellation compensation can be requested by the customer apart from the full refund of the order..

Price policy and sales


All prices are displayed in Swiss francs, including VAT. They are applicable on the date of final validation by the customer.
The prices indicated do not take into account the delivery costs which will be notified and added at the time of validation of your basket. The delivery costs correspond to the current rates of La Poste and the cost of packaging..
Special offers, sales or discounts are only valid until the date indicated or while supplies last. Sale items will not be taken back..

Flow Fashion reserves the right to modify its prices at any time, it being understood however that the price appearing on the site on the day of the order will be the only one applicable to the buyer. 

For any item delivered outside Switzerland, customs fees and any other relevant tax are the responsibility of the customer.

Placing an order


When a customer places an order directly on the site, a customer account will be automatically created for him or he can use an already existing account if he has one.


Order Steps:

1- Choice of products and placing in the basket:
The customer visualizes during these different stages the detail of the order and its price. He can correct any errors, before confirming his order by clicking on Payment. At any time he can obtain a summary of the selected products by clicking on the link my cart. He can then either continue shopping or complete his order.ande.

2- Validation of the contents of the basket

3- Information about the customer and the recipient's address::
The validation of the order can only be effective if the customer has provided the following information in the fields provided for this purpose: name, first name, billing address, delivery address, e-mail address / and telephone number. The customer specifies the delivery method he has chosen among the various proposals..

All information given by the customer is his sole responsibility and any error or lack of information generated by him could not be charged to Flow Fashion, even if they cause delays or errors in delivery. incurred for the return will be the responsibility of the customer.nt.

4- Confirmation of the order:
An order form will be displayed summarizing: i the description, quantity and prices of the items selected by the user, ii the shipping costs, iii the delivery method, iv the type of payment chosen, and v the customer's contact details and address parcel delivery.on du colis.

5- Acceptance of the GTC:
The customer acknowledges having read and accepted these general conditions of sale. The customer also acknowledges having read and confirmed all the information he has mentioned in the previous fields and which are summarized in the order form..

6- Payment validation:
The order is final and irrevocable when the customer validates the payment for the order. No modification of the order can be taken into account by Flow Fashion.

The conclusion of the contract is only effective after confirmation of the order by Flow Fashion. Flow Fashion will confirm the order and its payment by sending an order confirmation by email to the email address indicated by the customer.
Flow Fashion reserves the right to cancel or refuse any order that would present in its eyes any form of risk.

Method of payment


Flow Fashion offers the customer payment by credit card Maestro or Visa card in order to pay for their order. The customer accepts that his account is debited with the total amount due at the time of the order. The products remain the property of Flow Fashion until full payment of the order

To proceed to payment, the customer must ensure that he has the necessary authorizations to use this method of payment. The customer agrees to personally use the bank card of which he is the holder. In the event of fraudulent use, Flow Fashion cannot be held liable. If the banking organization refuses, the order will be automatically canceled and the customer notified by email.ique.

Flow Fashion reserves the right to refuse or cancel any order or delivery from a customer with whom the company has had a dispute due to the partial or total non-payment of a previous order or a refusal of authorization of payment by credit card.aire.

Payment security Flow Fashion uses the secure payment solution. Confidential payment data is transmitted directly to the system in an encrypted manner to ensure the confidentiality of the payment. Only the payment service providers have the banking information provided during payment and none of the data passes through Flow Fashion's servers..

Shipping policy


Upon receipt of your order on the website and confirmation of your payment, your order will be processed as soon as possible. Orders are usually dispatched within 3 business days of ordering, Flow Fashion does not, however, make any commitment in this direction. In periods of sales or high activity, this period may be exceptionally extended.


You have the choice of picking up your order from the store or having your order shipped to a delivery address.

Withdrawal from the store is free, by appointment, within two working days of order confirmation at: Flow Fashion rue de la porte neuve 8 1950 sionn

Shipping your order


For the delivery of orders, Flow Fashion uses only the information transmitted by the customer when entering his delivery address. Any errors or incomplete data in the delivery address provided by the customer may compromise the delivery of the order and are the sole responsibility of the customer. Flow Fashion can in no way be held responsible for a failure to deliver or loss of a package if the address given by the customer is incorrect or incomplete.lète.


Shipping costs are free for any order over CHF 100.00.- for which the delivery address is in Switzerland and the weight of the package does not exceed 5kg..

Flow Fashion is committed to packaging and protecting the goods to be shipped as well as possible, but is in no way held responsible for any damage that may occur during delivery, which is the responsibility of the transport service.

Shipping costs for Switzerland::
All items are delivered in Switzerland by the Swiss Post in priority mode against signature. Delivery times may vary between 2 and 5 working days.s.

Shipping costs are fixed rates depending on the delivery address and the weight of the packages. Up to 2 kg: CHF 100

Shipping outside of Switzerland:
For theparcels sent to Europe, the delivery costs are CHF 22.-, if the items fit in a B4 size envelope and the weight of the package does not exceed 1kg. The envelope is sent in economy mode against signature. Delivery times can vary between 5 and 10 working days.uvrables.
For thepackages sent outside of Europee, the delivery costs are CHF 25.-, if the items fit in a B4 size envelope and the weight of the package does not exceed 1 kg. The envelope is sent in economy mode against signature. Delivery times can vary between 5 and 12 working days. From 2kg it costs 40 CHF.te 40 CHF.

Customs charges and other relevant taxes are the responsibility of the customer. Send us an email at for any information on shipping costs outside Switzerland.e.

Product conformity


We undertake to reimburse or exchange defective, damaged or damaged products or not corresponding to your order. The customer has a period of 3 days from delivery to address any complaint to After this period, and failing to comply with this formality, the items will be deemed to conform and free from any apparent defect and no complaint can be validly accepted by Flowfashion..



Items can be exchanged within seven working days of delivery of the products. Any exchange must be notified in advance by email and validated by Flow Fashion.

The products must be sent to the following postal address: Flow Fashion rue de la porte neuve 8 1950 sion. The cost of return and reshipping are the responsibility of the customer. Only products returned in their original packaging, complete and intact, with the label of the creator and in perfect condition for resale and accompanied by a copy of the purchase invoice for optimized management will be exchanged. The products must not have been used, or have suffered damage and be in a state of perfect cleanliness, failing which they will not be exchanged.gés.

For orders made outside of Switzerland, the customer who wishes to exchange his purchase must ensure that customs charges will not be claimed from Flow Fashion upon receipt of the return package..

With the exception of the cases of non-compliance discussed above, Flow Fashion does not provide any reimbursement..

Data protection


Flow Fashion only processes and stores the personal data necessary for the proper fulfillment of the order, its invoice and its delivery. This information is only transmitted to third parties necessary for the smooth running of the order, and in particular for its delivery, but under no circumstances for advertising purposes. The personal data necessary to process the order are notably transmitted to Shopify Inc., which has adhered to the EU-United States / Switzerland-United States Privacy Shield. 

At any time, a user who has created an account can view and modify his personal data from his customer account. He may also ask Flow Fashion to access the personal data processed and request its modification or deletion. If the customer is subscribed to the newsletter, he can unsubscribe at any time, easily and free of charge, by following the instructions in the appropriate message. This data will only be used to deliver information by email on new products, special offers and news related to the Flow Fashion online store. All personal customer data is treated with the utmost confidentiality.. 

Use of cookies
This website uses cookies. Cookies are small text files that are saved on your computer when you visit the site, temporarily or permanently. The purpose of cookies is in particular to analyze the use of the site, with a view to statistical exploitation, as well as continuous improvements. Cookies can be deactivated at any time in the settings of your web browser, partially or in full. By disabling cookies, some features of this site may no longer be available.les.

Flow Fashion reserves the right to monitor the use of the website by using the Google Analytics website analysis service provided by the Company Google Inc. The Google Analytics system uses cookies, see paragraph above. Please refer to Google's privacy policy for more information on data processing carried out by Google

Intellectual property


All elements of the Flow Fashion online sales site are and remain the intellectual and exclusive property of Viva Frida and / or its suppliers.

Any reproduction, publication, transmission, modification or distribution is prohibited. In particular, any total or partial reproduction of the site is strictly prohibited without prior agreement. Flow Fashion reserves the right to prosecute offenders.

Applicable law and place of jurisdiction


These general conditions of sale, as well as the contracts concluded in application of the latter, are governed by Swiss law.

The place of jurisdiction is in Lausanne, Switzerland. Only the French version of the general conditions of sale is valid.